Operation IT

Client Relationship Management

OperationIT empowers you with client-centric solutions and strategies that help you tap and listen to the Voice of your Client and prospects through multiple channels, and effectively manage the complex processes of client acquisition and client retention, while constantly gaining a holistic view of your client.

An effective CRM solution will help you attract prospects with dynamic marketing campaigns, increase sales by focusing on the right opportunities, wrap technology around processes such as Order Management, and delight clients by paying attention to their voice. OperationIT combines business consulting and technologies to develop and retain profitable client relationships. With technologies like social media, mobility, and big data, our CRM Solutions increase the value of your client relationships and enhance the economic value of your brands.

OperationIT’s CRM strategies and solutions cover:

  • Campaign Management
  • Client Experience Management
  • Client Master Data Management
  • Client and Sales Analytics
  • Client Interaction and Management
  • Dealer Network Management
  • Internet Sales and e-Commerce
  • Retail Channel Management
  • Sales Force Automation
  • Field Service Automation


Why OperationIT?

OperationIT’s Functional and Technical consultants have the expertise and experience to help you successfully implement and adopt CRM strategies for the above, and highly effective technologies, to improve your client relationships and ensure a higher ROI. They provide systems integration services for a wide range of CRM products, including Oracle Siebel CRM, Oracle-on-Demand, Microsoft CRM and Salesforce.com. Our technology solutions also include:

  • Social CRM
  • Mobile CRM
  • Cloud CRM