An extremely critical aspect OperationIT consultants consider in any Business Process Management/Improvement initiative is Change Management. It brings awareness, manages impact, handles resistance, and helps improve adoption and buy-in into the new process changes and technology impact. Assessing this impact to the organization must be woven into the cycle of continuous improvement and mitigation strategies must be rolled out with the changes being brought in.
Components of an ideal Change Management Strategy include:
- Performance metrics assessment/redesign (using leading & lagging indicators), link of causality – increases accountability
- Multi channel communications and other change management tools (balanced scorecards) to create/maintain buy-in.
- Establishing a Shared Sense of Urgency
- Mobilizing Commitment
- Achieving Short-Term Wins