Assessing the Current State
The first step to process improvement is to understand and have a complete grasp of the “As-Is” scenario. This is done through Current Stage Assessment (CSA). Our process experts will engage with various stakeholders to arrive at the desired outcome of this stage.
Objective: Examine key change levers – People, Processes, Technologies 
Performed in conjunction with: Departments, Strategic Business Units (SBUs), Product Lines
Specific areas of examination generally include:
- Throughput and cycle times
- Examining value add vs. Non-value add activities
- Task redundancies
- Manual workarounds and possible automation
- Interdepartmental dependencies
- Performance Metrics Assessment
CSA deliverables typically consist of:
- Insights & observations summary
- Business process flows
- Heat maps
- Specific recommendations for areas of Improvement that are “quick hits” (realistic & achievable)